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Pre-Sales Services

The goal of the pre-sales stage is to build trust, understand customer needs, and provide professional advice.

Customer Needs Analysis

Needs Survey: Conduct surveys via questionnaires, phone calls, or face-to-face communication to understand specific customer requirements (e.g., vehicle model, part type, quantity, etc.).
Technical Support: Provide technical consultations to help customers select the most suitable parts (e.g., OEM, aftermarket, or custom parts).

Product Display and Recommendations

Product Catalog: Provide a detailed catalog of Nissan vehicle parts, covering all categories (engine, chassis, body, electrical systems, etc.).
Sample Provision: Offer free samples for testing and validation based on customer needs.
Customized Solutions: Provide tailored part solutions for special requirements.

Quotation and Contract

Transparent Quotation: Provide detailed quotations, including product prices, shipping costs, taxes, etc.
Contract Signing: Clearly define delivery timelines, payment terms, and after-sales service clauses to protect both parties' interests.
 

In-Sales Service

The goal of the in-sales stage is to ensure smooth order execution and provide efficient, reliable services.

Order Processing

Quick Response: Confirm and arrange production or shipment immediately upon receiving the order.
Inventory Management: Ensure sufficient stock of commonly used parts to shorten delivery cycles.

Logistics and Delivery

Global Logistics: Collaborate with reliable logistics partners to ensure safe and timely delivery.
Real-Time Tracking: Provide logistics tracking information for customers to monitor shipment status.
Flexible Delivery: Support multiple delivery methods (e.g., air, sea, land) to meet urgent customer needs.

Installation Support

Technical Guidance: Provide detailed installation instructions and technical support to ensure correct part installation.
Remote Assistance: Remote Assistance
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After-Sales Service

The goal of after-sales services is to enhance customer satisfaction and build long-term partnerships.
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Quality Assurance

Warranty Policy: Provide clear warranty periods (e.g., 12 or 24 months) covering product quality issues.
Return and Replacement Service: Offer quick return or replacement services for defective parts.

Technical Support and Training

Technical Training: Provide training on part usage and maintenance to improve customer technical capabilities.
Regular Follow-Ups: Regularly contact customers to understand part usage and offer optimization suggestions.

Issue Resolution

Quick Response: Establish a 24/7 customer service hotline to promptly resolve customer issues.
On-Site Support: Dispatch technical personnel to provide on-site support for complex issues.

Customer Relationship Management

Customer Profiles: Create customer profiles to record needs and feedback, enabling personalized services.
Value-Added Services: Offer additional value-added services, such as free inspections and maintenance advice.
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Summary of Service Advantages

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Full-Category Supply

Cover all Nissan vehicle parts to meet customers' one-stop procurement needs.
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Professional Team

Experienced technical and customer service teams provide comprehensive support.
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Efficient Logistics

A global logistics network ensures timely delivery.
 
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Long-Term Partnerships

Focus on customer relationship management to build lasting collaborations.

FAQ

AIPSI (Huzhou) Auto Parts Co., Ltd. is a modern integrated industry and trade enterprise specializing in the research and development, production, and sales of auto parts. With its advanced production equipment, professional service team, and excellent product quality, it has quickly become a leader in the industry.

CONTACT US

Tel: +86-155-5716-8666
E-mail: Mike@aipsiauto.com
WhatsApp: +8615557168666
Add: Room 858, Floor 8, Building 1, No.133, Xinghe Road, Yuyue Town, Deging County,Huzhou City, Zhejiang Province

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